I had issues with my residential elevator. The company that installed the elevator wouldn't commit to fixing it even though I had a service contract with them. I panicked, as I thought I had to have the company that installed the elevator, fix it and I had no other options. My existing company said the elevator broke due to over use.
To make matters even worse, my wife was injured and couldn't use our stairs without extreme pain. I emailed every elevator company that serviced our area. I got an immediate reply from Jason and his wife, Jennifer, offering to visit on Monday to check things out for me. I was shocked how concerned they were about my wife's health.
They arrived on Monday promptly on time. Gave me a price to complete the repairs that was 1/3 the price quoted by the company that installed the elevator, with a promise to do the repairs as soon as the parts arrived, which was a week later. They said that the elevator broke not due to overuse, but rather due to poor work done by the prior company, and said these elevators are bullet proof if installed and serviced properly.
One week later, they arrived, and fixed the elevator. Even though it took longer than quoted, they held the price quoted, even though I insisted on paying the actual hours. When the bill arrived, it was for the initial quote, not the actual hours.
I moved my service contract to Idaho Custom Lifts & Elevators, which was a no-brainer as it is cancelable by me whenever I want, no long term contracts.
I compared Idaho Custom Lifts & Elevators to all the other providers. By far, they were not only the least expensive, but the best and only one willing to commit to a fair price and timeframe to fix it. Initially, I was a bit concerned that they were a small company and wouldn't be able to address my issues as they came up, but nothing could be further from the truth.Scott Jordan
We are always thrilled with the excellent customer service provided by Idaho Custom Elevators. As a small non-profit, we appreciate that they let us know about upcoming maintenance so we can budget for it. Jennifer is always a joy to speak with on the phone, is wonderful about keeping us up to date with state regulations and helping us understand and complete the paperwork involved. We are very thankful to have such a pleasant to work with, trustworthy and reliable company to service our lift!Cheryl
St. Johns Lutheran Church
In building our new home in Sun Valley, we had the pleasure to work with Idaho Custom Elevator. From choosing the right elevator through installation, we found Idaho Custom Elevator’s staff to be very knowledgeable and helpful. They were always quick to respond and very thorough. Our elevator is exactly what we wanted.Happy Client
Sun Valley, ID
Jason at Idaho Custom Elevators has shown outstanding service in seeing that all problems and concerns of our elevator were addressed and taken care of to our satisfaction. I would recommend Idaho Custom Elevator for any of your elevator needs.
President Industrial Hardware Hawaii/Idaho
Idaho Custom Elevators has done a great job of repairing and maintaining the elevator in our building. Another company installed the elevator, but Jason has spent a good deal of time repairing and bringing it to a functional state. I really appreciate his honest and reliable work. I would give Idaho Custom Elevators 5 stars.
Idaho Custom Elevators are always such a delight to work with. Their responses are timely, and their service cannot be beat! The knowledge the techs have when responding to an issue is vast and quick. I would highly recommend working with this company again and again.
Adding an elevator and or lifts to your home can be a scary and expensive proposition. However, the folks at Idaho Custom Lifts & Elevators were very professional in helping us understand what our options were. Their prices were very competitive with others I looked at. Their installation was as promised with no hidden costs. We purchased both a lift and an elevator to assist our wheelchair bound brother get around our home. The units have performed flawlessly with minimal learning curve on our part. We now feel like the folks at Idaho Custom Lifts & Elevators are part of our family.
I highly recommend them!
Joe and Nelda Fodor
Regarding Jason Hockman and Idaho Custom Lifts & Elevators
Jason provided materials and installation of our residential elevator in Ketchum Idaho.
The work was completed, March 2018 in a timely professional manner. We enjoyed working with Jason and recommend him for future projects.